At First Umrah Tours, we recognize and deeply respect the importance of your privacy. As a dedicated Hajj and Umrah tour agency, we are committed to safeguarding the personal information you provide to us throughout your spiritual journey. This Privacy Policy outlines how we collect, use, share, and protect your data when you interact with us—whether through our website, phone, in person, or any other channel.You agree to the policies outlined in this privacy statement by using our services.
1. Who We Are
First Umrah Tours is a travel agency specializing in organizing Hajj and Umrah tours. We assist pilgrims in planning and fulfilling their sacred religious obligations with ease, comfort, and peace of mind. Our services include visa arrangements, flight bookings, accommodation, ground transportation, and guided tours in the holy cities of Makkah and Madinah.
2. What Information We Collect
We may gather the following travel-related and personal data from you in order to deliver the greatest services possible:
(i). Personal Identification Data:
Full name
Nationality
Date of birth
Passport number and validity
National ID or other government-issued identification
Marital status and relationship details (e.g., mahram information)
(ii). Contact Details:
Email address
Phone number
Residential address
Emergency contact details
(iii). Travel Preferences:
Preferred travel dates
Package selection (Hajj or Umrah)
Flight and accommodation preferences
Room sharing preferences (e.g., double, triple)
(iv). Health Information:
Vaccination records (as required by Saudi authorities)
Relevant medical conditions or needs for assistance
(v). Payment Information:
Billing address
Credit or debit card details
Bank account details for wire transfers
3. How We Use Your Information
We only use the data we gather to administer, improve, and deliver our services. Specifically, we use your information to:
Process and confirm tour bookings
Fulfill legal and religious requirements
Apply for Hajj or Umrah visas on your behalf
Send travel itineraries, confirmations, and updates
Provide customer support and answer your questions.
Improve our offerings through feedback and analytics
Coordinate with airlines, hotels, and transport providers
Send you occasional updates or promotions (only if you opt-in)
We do not use your personal information for any purpose beyond what is necessary to provide our services.
4. How We Share Your Information
We value your trust and take care to share your data only when necessary. Your information may be shared with:
Airlines: to book and confirm your flights.
Travel Insurance Providers: if you request coverage.
Medical and Emergency Services: only if needed during your trip.
Transport Services: for airport pickups, local travel, and guided tours.
Saudi Government Authorities: for visa processing and compliance with Hajj and Umrah regulations.
Hotels and Accommodation Providers: for lodging arrangements in Makkah, Madinah, and transit cities.
We do not sell, rent, or trade your personal information with third parties for marketing or other unrelated purposes.
5. Data Protection and Security
We use a variety of security protocols to safeguard your personal data, such as:
Firewalls and antivirus protection
Regular audits and system updates
Secure servers and encrypted databases
Limited employee access based on job roles
Password protection and two-factor authentication
Although we take every reasonable measure to protect your data, please note that no online transmission or storage method is 100% secure. We strive for optimal security, but we cannot promise it.
6. Your Rights and Choices
We respect your rights regarding your personal data. You have the right to:
Check out the personal data we have on you.
Withdraw consent for marketing emails or newsletters
Request corrections to incorrect or outdated information
Request that your data be deleted, subject to any contractual or legal requirements.
File a complaint with the relevant data protection authorities if you believe your rights have been infringed.
To exercise any of these rights, please contact us using the details at the end of this page.
7. Cookies and Website Tracking
Our website may use cookies and other tracking technologies to enhance your online experience. These cookies help us understand website traffic, improve performance, and customize content.You may adjust your browser settings to decline cookies, though this may affect certain website functions.
8. Third-Party Links
Our website may contain links to third-party sites such as airlines, hotels, or visa portals. We have no control over the privacy practices or content of these websites. We recommend reading their privacy policies before providing any information.
9. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in laws, technology, or our service offerings. We suggest that you periodically review our policy.
10. Contact Us
If you have any questions, concerns, or requests concerning this privacy statement or your personal data, kindly get in touch with us:First Umrah Tours Phone: +91 9887 97 9798 Email: firstumrahtours@gmail.com
Address: X-56, Shakti Colony, Near Noorani Masjid, Amagarh, Transport Nagar, Delhi Road, Jaipur. (Raj.) 302003
Website:firstumrahtours.com
