Privacy Policy

At First Umrah Tours, we recognize and deeply respect the importance of your privacy. As a dedicated Hajj and Umrah tour agency, we are committed to safeguarding the personal information you provide to us throughout your spiritual journey. This Privacy Policy outlines how we collect, use, share, and protect your data when you interact with us—whether through our website, phone, in person, or any other channel.

You agree to the policies outlined in this privacy statement by using our services.

1. Who We Are

First Umrah Tours is a travel agency specializing in organizing Hajj and Umrah tours. We assist pilgrims in planning and fulfilling their sacred religious obligations with ease, comfort, and peace of mind. Our services include visa arrangements, flight bookings, accommodation, ground transportation, and guided tours in the holy cities of Makkah and Madinah.

2. What Information We Collect

We may gather the following travel-related and personal data from you in order to deliver the greatest services possible:

(i). Personal Identification Data:

• • Full name
    
  • Nationality
  • Date of birth
    
  • Passport number and validity
    
  • National ID or other government-issued identification
    
  • Marital status and relationship details (e.g., mahram information)
    

(ii). Contact Details:

• • Email address
    
  • Phone number
    
  • Residential address
  • Emergency contact details
    

(iii). Travel Preferences:

• • Preferred travel dates
    
  • Package selection (Hajj or Umrah)
    
  • Flight and accommodation preferences
    
  • Room sharing preferences (e.g., double, triple)
    

(iv). Health Information:

• • Vaccination records (as required by Saudi authorities)
    
  • Relevant medical conditions or needs for assistance
    

(v). Payment Information:

• • Billing address
  • Credit or debit card details
    
  • Bank account details for wire transfers
    

3. How We Use Your Information

We only use the data we gather to administer, improve, and deliver our services. Specifically, we use your information to:

• Process and confirm tour bookings
  
• Fulfill legal and religious requirements
• Apply for Hajj or Umrah visas on your behalf
• Send travel itineraries, confirmations, and updates
  
• Provide customer support and answer your questions.
  
• Improve our offerings through feedback and analytics
  
• Coordinate with airlines, hotels, and transport providers
• Send you occasional updates or promotions (only if you opt-in)
  

We do not use your personal information for any purpose beyond what is necessary to provide our services.

4. How We Share Your Information

We value your trust and take care to share your data only when necessary. Your information may be shared with:

• Airlines: to book and confirm your flights.
• Travel Insurance Providers: if you request coverage.
• Medical and Emergency Services: only if needed during your trip.
• Transport Services: for airport pickups, local travel, and guided tours.
• Saudi Government Authorities: for visa processing and compliance with Hajj and Umrah regulations.
• Hotels and Accommodation Providers: for lodging arrangements in Makkah, Madinah, and transit cities.
  

We do not sell, rent, or trade your personal information with third parties for marketing or other unrelated purposes.

5. Data Protection and Security

We use a variety of security protocols to safeguard your personal data, such as:

• Firewalls and antivirus protection
  
• Regular audits and system updates
• Secure servers and encrypted databases
• Limited employee access based on job roles
  
• Password protection and two-factor authentication
  

Although we take every reasonable measure to protect your data, please note that no online transmission or storage method is 100% secure. We strive for optimal security, but we cannot promise it.

6. Your Rights and Choices

We respect your rights regarding your personal data. You have the right to:

• Check out the personal data we have on you.
  
• Withdraw consent for marketing emails or newsletters
• Request corrections to incorrect or outdated information
  
• Request that your data be deleted, subject to any contractual or legal requirements.
  
• File a complaint with the relevant data protection authorities if you believe your rights have been infringed.
  

To exercise any of these rights, please contact us using the details at the end of this page.

7. Cookies and Website Tracking

Our website may use cookies and other tracking technologies to enhance your online experience. These cookies help us understand website traffic, improve performance, and customize content.

You may adjust your browser settings to decline cookies, though this may affect certain website functions.

8. Third-Party Links

Our website may contain links to third-party sites such as airlines, hotels, or visa portals. We have no control over the privacy practices or content of these websites. We recommend reading their privacy policies before providing any information.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in laws, technology, or our service offerings. We suggest that you periodically review our policy.

10. Contact Us

If you have any questions, concerns, or requests concerning this privacy statement or your personal data, kindly get in touch with us:

First Umrah Tours
Phone: +91 9887 97 9798
Email:  firstumrahtours@gmail.com
Address: 1606, 1st Floor, Ghosiyo ka Rasta, Opp. Meena Bazaar, Ramganj, Jaipur. (Raj.) 302003, INDIA
Website: firstumrahtours.com